This is a newly created role and calls for a hands on Team Lead of the Service Desk to ensure technology incidents and service requests are managed in accordance with service levels and that Desktop support is provided in a timely and efficient manner. Responsibilities: Define, communicate and manage Service level targets Mentor, guide and manage Service Desk personnel and other team members as required Provide leadership in planning and managing production support, PC/desktop support and customer service Propose and execute necessary infrastructure changes to improve performance Manage relationships with key IT produce and services providers Provide technical input as the final point for escalated service desk queries Experience required: Background in a service desk role with some experience as a team lead/supervisor Experience in MS Windows, exchange and office with good understanding of network and server environment Microsoft certifications would be well regarded Demonstrated experience in documentation and process improvement disciplines Ideally experience with ITSM or ITIL knowledge will be well regarded Demonstrated experience with reporting and quality metrics Experience in managing team leading activities such as performance management, work planning and training Good understanding of service delivery and customer service. You must be an Australian Permanent Resident. For more information you can call Diana Wainstein in our Sydney office on (02) 9087 6254 quoting Job Reference 56212 or alternatively, apply online below.

Due to exponential growth is searching for an experienced payroll officer to join their team on a permanent basis. They are looking for people with a passion for payroll and for people who are keen to stay with the company for the long run. This is a full function roles that requires you to have a solid understanding of legislation, redundancies and superannuation. The Role: Processing payroll for 400 fortnightly and monthly employees Understanding, interpreting and applying relevant legislation across different states Processing new starters, terminations, redundancies, retirements and resignations Calculation of payroll tax and superannuation Maintaining employee records and accuracy of data Reconciliations Deductions End of month reporting Responding to staff queries Building and maintaining internal and external relationships The right candidate The right candidate for this role will have full function payroll experience using large ERP systems, a strong understanding of awards and legislation, exceptional communication and interpersonal skills, a high capability of solving complex issues and a proven ability to work to deadlines and multitask. For the right candidate this company offers a very competitive salary, a supportive and nurturing company culture, flexible working hours and conditions (work from home once a month) and the chance to work under a fantastic collaborative manager. For more information you can call Mieke Brennan in our Sydney office on (02) 9087 6252 quoting Job Reference X or alternatively, apply online below.

This well known brand is looking for a few support specialists due to rapid growth. You will work in this customer focused environment supporting the latest technologies in this 24/7 support environment. You will be provided with training and the chance to obtain a number of certificates in VMWare, Juniper, Cisco etc. You will be responsible for providing exceptional service to corporate clients and ensuring that their infrastructure is maintained at the highest standards. Skills needed: * VMWare * Linux * Windows Servers - ideally MCSE * Citrix * Cisco - ideally CCNA This role offers you an oppurtunity to experience a large, commercial environment with the oppurtunity to progress your career. You must be an Australian Citizen as you will need to get clearance Please send in your CV ASAP

Our client is a very successful Cloud business that launched over a year ago and boasts a number of growing customers. They start up with a difference: they are relatively small, entrepreneurial and very targeted when it comes to their client base, but they are backed by the resources and infrastructure of a much larger organisation. A position has become available for a versatile Systems Administrator to join their team. Your responsibilities will include provisioning, installing/configuring, operating and maintaining hardware, software and related infrastructure as well as building new features in conjunction with the Product team. You will also perform system monitoring, verifying integrity and availability of resources , systems and processes and upgrading and configuring system software support infrastructure applications or Cloud management applications. From a technical viewpoint, you will be proficient with: * Cloud or Virtualised environment * Citrix Xen (ESX and vSphere also highly regarded) * Linux Redhat * Juniper (or Cisco) firewalls and switches * Database administration (MySql, ETL, Jasper) * Windows 2003/2008 * Scripting * Load Balancing, storage and security fundamentals * Data Centre operations * Networking As part of a small, client focussed team, you will have outstanding communication skills as well as a versatile and flexible attitude Due to the nature of the role, you will be expected to be on call every third week We are looking for an individual that is passionate about this technology and active in the Cloud Community, forums and blogs For more information on this role, please call Jin Low at Balance Recruitment, quoting Ref JL2525, or apply below quoting ref JL2525 This is an urgent role, although it is expected that the suitable candidate might be in a role at the moment, and hence required to give up to 4 weeks notice

Our Client, a progressive organisation within the Wealth Management sector is experiencing considerable growth and has a number of large projects underway. They are seeking a Business Systems Analysts to support Web based applications. Joining a team of Business Systems Analysts you will be liaising with various business units, key stake holders and development teams to translate business requirement into functional and technical specifications. To be considered for this opportunity you will have worked on projects involving the enhancement and development of Web based transactional applications including portal development. Your ability to generate reports in SQL and write stored proceedures and triggers will also be highly regarded. Any knowledge of Superannuation systems will be a huge bonus. This is a great opportunity to be a part of a organisation that values their staff and provides a supportive flexible working environment along with career development and training opportunities. To be considered for this opportunity please send your CV to Jin at jlow@balancerecruitment.com.au

Our Client, a progressive organisation within the Wealth Management sector is experiencing considerable growth and has a number of large projects underway. They are seeking a Business Systems Analysts to support Web based applications. Joining a team of Business Systems Analysts you will be liaising with various business units, key stake holders and development teams to translate business requirement into functional and technical specifications. To be considered for this opportunity you will have worked on projects involving the enhancement and development of Web based transactional applications including portal development. Your ability to generate reports in SQL and write stored proceedures and triggers will also be highly regarded. Any knowledge of Superannuation systems will be a huge bonus. This is a great opportunity to be a part of a organisation that values their staff and provides a supportive flexible working environment along with career development and training opportunities. To be considered for this opportunity please send your CV to Jin at jlow@balancerecruitment.com.au

This global player in the FMCG sector needs to add a mobile applications specialist to their team. The role is centred on support of the applications used by their salesforce, who handle sales, distribution and billing via Windows-based mobile devices. They key application is a Java and SQL based application that runs middleware that facilitates data transfer back to SAP, their ERP platform. The sucessful candidate will have fulfilled a role similar to this before - supporting SQL based applications, ideally solutions for salesforces and distribution/logistics teams - CRM systems, logistics platforms, etc. Experience with either SAP would be a bonus, but certainly isn't essential. Your reward? A chance to work with a global heavyweight of FMCG, a fun and friendly culture, a healthy hourly rate (up to $55/hr), the stability of a 6 month contract (that will almost certainly extend) all 1 minutes walk from the train

This global heavyweight of the FMCG sector is looking to add a SAP CRM consultant to their team. The role is very much that of a business analyst/functional consultant, engaging with the business to ensure maximum value and functionality is being yielded from the CRM platform. As such, we are looking for someone who is a SAP CRM subject matter expert, ideally working with ECC6. That expertise will need to be backed by the ability to engage with high level stakeholders in the business, run workshops, gather requirements and work with the technical team to best tweak and configure the application. Your reward? The chance to work with one of the best brands in the world. An interesting and challenging role. A healthy salary package and plenty of nice perks. A friendly, professional environment. All 300m from the train station.

Join a market leading insurance business to help test their website. The position will work closely with the other team member to test the end to end functionality of the website used to sell insurance policies to consumers. The position will work from a well defined test plan to ensure that the functionality of the website meets the demands of the business product team. To be considered for the role you will need to have * Minimum 3 hearse functional testing experience * Strong TSQL skills * Previous website testing experience * Strong communication skills * A propensity to brake technology * The ability to document test outcomes in team foundation server * Experience testing The UI and backed of websites To be considered please send your application to Simon Hogg

Extensive Training and Development Tools of Trade Great Money Want to work for one of the best known and fastest growing business information companies in Australia? Well established they have had significant growth in recent times and now require 2 new additions to the team. They are looking for ambitious business developers with 2 years experience in selling information services to smash their sales revenue targets. On offer is an excellent remuneration package with realistic commission and bonuses. Includes: * Extensive training and development * Laptop, mobile phone, ipad * Fully expensed transport We will consider anyone that has sold an information services or technology into Professional Services such as Accountants or Lawyers. Primary Job objective: - To achieve new ‘business-to-business’ sales revenue targets, within your assigned geographical territory, - Through the application of a professional/consultative sales process, in-line with company growth expectations. Key Activities: - Source sufficient new business opportunities - Telephone prospects to research and secure meetings - Conduct face-to-face meetings effectively to identify needs - Identify and present suitable client solutions - To develop and manage your own sales plan in conjunction with your Sales Manager - Self-manage full sales cycle - Report and present to sales manager based on agreed KPIs Your Return: - A salary of 60K Base + Comms + Super with 100K OTE - Exceptional tranning with progression opportunities If you feel like you are have the necessary skills and experience to be a tsuccessful in this position please apply below, or email me at Rueben@gemteq.com.au or call me on 02 8243 1920. To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Rueben Williams on 02 8243 1999, quoting the Job Title.